Support Policy Page

Human Hair BD

At Human Hair BD, we are committed to providing reliable and responsive customer support. This Support Policy explains how and when customers can contact us for assistance.

1. Support Channels

Customers can contact Human Hair BD through the following official channels:

• Phone Call

• WhatsApp

• Facebook Page / Messenger

• Email

Support is provided only through our official contact channels.

2. Support Hours

Our customer support team is available:

• Saturday – Thursday

• 10:00 AM – 8:00 PM (BST)

Friday and public holidays support may be limited.

3. Order-Related Support

We provide support for:

• Order confirmation

• Order status and tracking

• Delivery-related issues

• Product availability

• Payment-related questions

For faster service, please provide your order number and registered phone number.

4. Return, Refund & Exchange Support

Support related to returns, refunds, or exchanges will be handled strictly according to:

• Return Policy

• Refund Policy

• Cancellation Policy

Requests must be submitted within the specified time limits mentioned in those policies.

5. Product Usage Support

We can provide basic guidance on:

• Hair care instructions

• Storage tips

• General maintenance advice

However, Human Hair BD is not responsible for damage caused by chemical treatment, heat styling, or improper handling.

6. Complaint Handling

If you have a complaint:

• Contact us with clear details and evidence (photo/video if needed)

• We will review and respond within 24–48 working hours

False or abusive complaints will not be entertained.

7. Response Time

• General inquiries: Within 24 hours

• Order or payment issues: Within 24–48 hours

Response time may vary during peak periods.

8. Customer Conduct

Customers are expected to communicate respectfully.
Abusive language, harassment, or threats may result in support denial or account blocking.

9. Policy Updates

Human Hair BD reserves the right to update this Support Policy at any time without prior notice.